Home Daycare Business Plan

 Home Daycare Operations Plan

Your operation plan defines the nitty gritty details how exactly you are going to run your business.  While there are regulations that home daycare have to follow, you have a lot of freedom in how you run your home daycare. You get to choose your hours, days off, policies and even which children you take in.  

Designate your home daycare area

If you have not by now, figure out all the areas of your house you will be using for your home daycare. You should include a dedicated area play area, sleeping area, eating area and bathroom. Calculate the square footage and keep it handy for your taxes.  

Now start addressing your supplies needs for each area.  

You might already have everything you need but check out The Ultimate List of Home Daycare Supplies. This post goes into detail on everything you possibly can think of to run a home daycare.

Develop a Parent Handbook – Policies and Procedures

If you want your home daycare to run smoothly from day one, you need to figure out your policies and procedures. While this sounds like a daunting task, it will be incredibly helpful when it comes to communicating your expectations with parents.       

A Parent Handbook is an easy way to share your policies and procedures. It’s an informational guide for parents outlining everything you expect from them. What they should expect from you, payment information, behavior policies and emergency information. A handbook sets you up for success by getting everyone on the same page, but it’s up to the parents to read it.

Hours of Operation

What hours do you want to work? 

What days do you want to be open?

Keep in mind the average person works 9-5 Monday through Friday and must commute to and from work. Yet there still is a market for part-time, overnight or even care on weekends.

It’s tempting to change your hours in order to sign a new client. But over time your work- life balance will suffer and you will end up burning yourself out.

Contracted Hours / Days

 You should insist on each child having contracted hours. Contracted hours are the time/days the parents will be dropping off and picking up their child. For example: If you have a part time child that comes on 3 days a week on Monday, Wednesday and Friday 9am to 5pm, you can schedule other part time children around those days to fill your Tuesday and Thursday time slots. If the clients need to change their contracted three days to a different three days, in your contract, specify that you can refuse such changes due to a conflict and have the right to end the contract. 

Contracted hours allow you to schedule activities. You will know approximately when each child will be coming, and you can plan around drop offs and pickups.

While late drop off and picks happen, you want to make sure that the parents know you are serious about open communication. Be sure to ask them, if they are going to late that they call or text you to let you know. You will soon find out that maintaining a schedule and following a routine is important.

Holidays  

What holidays do you want to observe?

It’s widespread practice for clients to pay regular fee for civic holidays. For example, your monthly rate is $800, so you would not give a discount because you’re closed for a holiday.

You can choose to either charge parents for your vacation days or not. But, you must make this completely clear to clients before they sign your contract.  

Be sure to state that if the parent decides to take a holiday or day off and pull their child out of your care for that day, they still pay your full monthly fee. They will not receive a refund or credit.  This is important because often you put out your own money for food beforehand. You don’t want to be losing money because a parent took a Friday off. Your time is valuable and there is a cost to holding a spot for them.        

Some providers also include a few paid personal days in their contract. This is 2-3 days that they would elect to take of during the year the parents would pay for. For example, you want to take next Friday off for a funeral. You would inform your parents that you will be taking a personal day. This would be one of your paid days off. This saves you the hassle of issuing refunds or credits for having to take a day off.

Pickup and Drop off Policies

Nothing is worse that a parent drop off a child early and you’re still in your bathrobe. Or you need to drop your kid off dance class and a parent hasn’t pick up their kid yet.

Most parents are good about picking up their children on time. Unless an emergency arises, you shouldn’t have a problem. But it’s always a good idea to have something written in your handbook about early/late drop offs. This is primarily so that you are not being taken advantage of. The chances that you are going to have to charge a late fee is slim, but it is a good idea to put a monetary value on being late such a $5 fee for every ½ hour the child is in your care past their contracted hours. Most large daycare centers have similar policies and strictly enforce them.  

Once a child is in your care, you are responsible for who you release that child to. You need to have it written in your handbook and contract, who is allowed/ not allowed to pick up a child. It is best to get this in writing, so in the case of a mix up you can prove you have done your due diligence. Specify that you will be asking for photo ID before releasing a child to anyone you have not met in person. 

Restraining Orders  

In the event of a court ordered restraining one parent from a child, you need to have a legal copy of the restraining order and a written note from the custodial parent. Without these items on file you can’t prevent the non-custodial parent from picking up the child. You don’t want to be in the middle of a messy divorce. 

Provider’s Sick Day Policy 

If you need to close on a given day because of illness, you need to decide if you will provide a refund for the day.  Most home daycares do not charge customers for their own sick days. Or have a number of sick days outlined in their contract.  

Illness Policy

You wouldn’t invite someone over to your house that had been up vomiting all night, so don’t do it with your home daycare. Parents will test you on your illness policy, but you need to stand firm. You may have to remind parents that bringing a sick child into a dayhome spreads the illness to not only the other children in your care, but also yourself, potentially rendering you unable to care for their child. 

Specify the symptoms you consider a child to be too sick to attend. Make a list of symptoms, then specify when a child is safe to return. Generally, a child should be well enough to take part in normal everyday activities.

What are you going to do when sickness develops during the day?

Outline what you expect parents to do. For example, will you call them and expect them to come pick up their child immediately? 

Ask parents to let you know as soon as possible if their child won’t be attending due to illness or for any other reason. This will allow activities to carry on as scheduled and help you know how many children you need to prepare meals for.

Medicine Policy and Procedure

Get parents to provide written consent before you administer any type of medicine. Parents should label all medicine with the child’s name, dose and dosage times before you administer anything. You should specify that you won’t administer any medicine not complying with the policy. 

Example of medicine policy:

Prior to administering any type of medicine to your child(ren), I require written consent by a parent. All medicine must be properly stored in a container labeled with the child’s name, dosage and times to be administered.  Medicine supplied in unmarked, unlabeled containers and/or without written consent will not be administered.   

Medical Emergencies

Minor bumps and scratches are inevitable. You should specify how will you handle minor injuries. Will you administer first aid, then let the parent know at the end of the day what happened? Or will you call the parents right away?

What are you going to do in case of an emergency injury or illness? Specify who is responsible for the cost of any emergency medical treatment/ transportation. 

Emergency Plan and Evacuation Plan

Provide parents with your emergency plan.  Where you are going to be and how to contact you.  What evacuation sites you are going to be at incase of fire, earthquake, flooding etc.

Behavior policy

 Give a brief summary of how you are going to handle children’s behavior. For example, do you plan on using the “time-out” method?  If a behavioral issue continues without resolve, how do you plan on handling such situations? Think about at what point would you want to end a contract over a behavioral issue.  It’s unfair to the other children in your home daycare if you spend your whole time dealing with one child.

Clothing Policy

Clothing can become a big issue if you don’t specify what you expect. Make sure parents know that you want children to be dress in comfy clothing that can get dirty. You don’t want to be responsible for any stained or ruined clothing. Older children should be able to operate their clothing themselves, without your help. Insist on at least one spare change of clothes regardless of the child’s age. You want to keep children happy and comfortable. Younger children should have at least two changes of clothing (including socks).  

Kindly remind parents that if outdoor apparel is not supplied, then everyone has to stay inside.   Often this can happen in winter time because of a lack of snow pants, hats or mitts. You can suggest that parents leave an extra set at your house to prevent this from happening.  

Meals and Snacks

Provide parents with a schedule of meals and snacks. Inform them if they drop off after a scheduled meal time, you expect the child to have eaten. You don’t have time to supply meals on demand.

Are you going to allow a child to bring food from home? Often parents will sneak snacks into a kid’s backpack,  in case their kid gets hungry. But this can cause conflict between kids and issues for you if another child that has allergies.  For special occasions like birthdays, you can decide on a case to case basis if you are going to allow special treats from home.   

What are your procedures for storing breast milk? Put in place a procedure for yourself, so that you never run out of breast milk or formula.  An example of this would be that you require to have at least half a can of formula on hand at all times. Are you going to be responsible for sanitizing the bottles? or do you expect parents to supply sanitized bottles every day. 

Food Allergies

You need to decide if you will allow children with food allergies to attend your home daycare.  

Can you guarantee your home daycare is safe from allergies? 

Are you comfortable administering an EpiPen? 

Decide which food allergies you will allow.  An allergy to mangos is a lot easier to deal with than a peanut allergy.  Also specify any allergies where parents need to supply the food. Such as in the case of a gluten allergy, you can ask the parents to supply bread, dry pasta or crackers.  Specially foods can be expensive, and you don’t want to blow your whole food budget on one child. 

Potty Training Policies

At one point in your home daycare career, you are going to have to assist with potty training. The key word here is “assist” with potty training.  Communicate with parents that it’s not your job to potty train their child. If they have a method that has been working for them, then you’ll try to continue with that method.  However, their child must wear clothing at all times and you’re unable to follow a strict timed potty schedule. (ex. taking a child to the potty every ½ hour). Children need to be able to pull down and up their pants themselves. Suggest “User friendly” clothing, such as shorts and pants with elastic waist.  Kindly mention if you run out of dry clothing, that you will be calling and expecting them to drop off more. 

Termination Policy

Decide on how much notice you need from a parent before they can terminate their contract. Two weeks’ notice is common, but some home daycares require a month notice.

Outline reasons to parents why you would to end a contract.

Here are some suggestions,

• Failure to provide payment for services

• Routinely late picking up their child

• Failure to complete the required forms

• Lack of parental cooperation

• Failure of child to adjust to the home daycare after a reasonable amount of time

• Physical or verbal abuse of any person or property

• Lack of compliance with handbook policies and procedures

• Serious illness of a child

Other policies and procedures you may want to consider including:

Indoor activities 

What activities are you planning to engage in, circle time, reading, singing.  Give parents a brief summary of daily activities you plan on doing.  

Outdoor activities

How much outdoor time are you planning on having?  Include what your weather limits are. How hot or cold do you consider to be unsafe to play outside?

Napping / Quiet time procedures

Give parents a brief outline of how you are going to handle napping/quiet time.  Do you require all kids to nap? If not, what do you expect from children during quiet time.  Remember this is probably the only time you will get a break during the day. 

Are parents responsible for bringing their own Pack and Play or are you providing beds?

Immunizations Policy

Consider if you need all children to be immunized/or not to attend your home daycare. This is a personal preference. 

Transportation 

Many home daycares provide before and after care for school aged children.  This sometimes includes transportation to and from school in their own vehicles.  Also, some home daycares offer field trips to local attractions such as a library, park or zoo. If this is something you want to provide consider the following:

Do you have a vehicle that could adequately fit all the children?

Do parents need to provide car seats?

What schools are you willing to provide transportation to?

Who is going to pay for admission to attractions?

House rules

Providing a set of house rules is a wonderful way to express your expectations of a child’s behavior.  For example: you expect no jumping/climbing on couches.  

Toys from home

Are you going to allow toys from home? Often these items cause fights among the other children.  An exception to this should be a comfort toy/blanket for napping. 

Two-week trial period

You can choose to implement a two-week trial period for both parties. This allows adequate time for a child to adjust to your home daycare.  At the end of the two weeks, either party can terminate the contract for whatever reason they see fit. Trial periods allows you to see how a child fits into your home daycare dynamic. 

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Schedules

While you can run a home daycare without a schedule, you will save yourself a ton of grief if you have at least a guideline of activities.  You can also include this in your parent handbook to give parents an idea of your daily activities.   

Kids thrive on routines and while you don’t have to have a strict routine, a schedule can help children navigate their day and ease the transition from one activity to the next.  For example, they will get to know that after lunch they go for nap.

Start by setting a time for breakfast, lunch, and snack times.  Then think about naptime and activities. 

Quality control checks (Cleaning)

Kids are sticky, messy and germy but in a good way. Don’t forget, this is not only your place of work, but also your home and the last thing you want is to be sick all the time. If you take a sick day, you most likely are not getting paid so you should be motivated not to take too many. While you don’t have too much control over what kind of germs enter your home, you can control the spread of it.  

Put in place a cleaning routine. Just like any public washroom, keep a cleaning checklist.  There will be things that you have to do everyday. And other things you will only have to do once a week. Make your checklist as detailed or not as you feel like. 

Items to include:

Bathroom, Floors, Bedding & Toys

Interviewing Parents

The interview process can be a bit scary when you first start out.  But remember you’re also interviewing them too.  

Never commit to taking on a child full time until you have met them.      

For any new prospective client, suggest a “meet and greet.” What is a meet and greet?

A meet and greet is an opportunity for prospective parents to come into your home and check out the space.  It gives parents time to ask you any questions and voice any concerns they may have. A meet and greet also gives you a chance to observe a child’s behaviour and ask them any questions you may have. Such as is your child a bitter? Has the child ever been in a home daycare before.  If so, why did you leave the last home daycare.   

Don’t be afraid to say “no” to a parent if you don’t think their child would be a good fit. You’re better off to be honest and up front. One child can completely change the dynamic of your home daycare and cause you and the other children in your care undue stress.  If you are unsure, then suggest a two week trial period before committing to a contract. Revisit the section of your business summary where you outlined who your ideal client would be. Be picky.  

Now, it’s time to get your first client.